Refund Policy

At TravelDoctor EU by Kinvectum, we are committed to delivering high-quality services that meet your needs and expectations. We understand that circumstances may arise where you need to request a refund, and we are here to assist you throughout the process. Please carefully review our refund policy to understand your rights and the procedures involved.

Refund Eligibility

Refund eligibility ensures transparency and fairness in how we handle refund requests for our services. We encourage customers to review their purchases promptly and reach out to us within the stipulated periods. Refunds are subject to the guidelines outlined in our policy, and once a service is fully delivered or utilized, refund requests may no longer be eligible. For assistance, contact info@traveldoctoreu.com.

Refund Eligibility for Online GP Consultations

Online video consultation appointments are subject to the following conditions:

• Appointments may be canceled or rescheduled free of charge if requested more than 12 hours in advance of the scheduled appointment start time.

• Patients will be charged in full for any consultations cancelled or rescheduled within 12 hours of the appointment start time.

• If a consultation is booked for the same date or within 12 hours of the purchase, cancellation is not permitted.

• Patients can cancel an online video consultation themselves. However, all requests to reschedule must currently be made by emailing info@traveldoctoreu.com.

• Refunds, if applicable, can only be processed to the original credit or debit card and may take 5 to 10 working days to reflect.

We encourage patients to plan appointments accordingly and contact us promptly for re-scheduling requests. For assistance, please reach out to info@traveldoctoreu.com.

Refund Method

Refunds will be processed solely to the original payment method used at the time of purchase. Once you receive confirmation from our team that the refund has been initiated, it may take 5-10 working days for the amount to reflect in your account. Please note that the exact processing time may vary depending on your bank or payment provider. For further assistance, feel free to contact us at info@traveldoctoreu.com.

Conditions Where Cancellation Cannot Take Place

While customers have the right to cancellation as per the refund eligibility guidelines, there are specific circumstances where cancellations are not permitted. These include, but are not limited to, the following situations:

1. Service Issuance:

   • If the doctor and their team have already issued the requested service (e.g., doctor's consultation including prescriptions or certificates), cancellation is no longer allowed.

2. Case Review:

   • If the doctor and their team have reviewed your case and communicated the initial course of action, this indicates the service process has begun, and cancellation is not permitted.

3. Request for Additional Information:

   • If the doctor has requested further information from you to proceed with your case, this signifies the case has been reviewed, and cancellations cannot be made.

4. Completion of Service Review:

   • Once the doctor has made an attempt to review or complete your service request, cancellation rights cease to apply.

   • This applies irrespective of the service outcome, whether it involves approval, rejection, advice for better health, referral for further treatment, or the next plan of action.

We emphasize that once a doctor has made an effort to review your case or deliver the service, the request is considered initiated and fulfilled to a significant extent, and cancellations cannot be processed. For questions or clarification, contact us at info@traveldoctoreu.com.

How to Request a Refund

Requesting a refund from TravelDoctor EU by Kinvectum is a simple process. Refund requests can only be made by emailing info@traveldoctoreu.com. Any other communication channels, such as phone or live chat or Social media, are not intended for refund or cancellation requests.

When submitting your request, please provide the following details to help us process your refund efficiently:

• Your full name

• The service you purchased

• The time and date of your purchase

• The reason for your refund request

Once we receive your email with these details, our team will review and process your request in accordance with our refund policy.

Contact Us

If you have any questions regarding our refund policy or need assistance, please contact us at info@traveldoctoreu.com. We are here to help and ensure your experience with us is smooth and satisfactory.

Thank you for choosing TravelDoctor EU by Kinvectum. We appreciate your trust in our services and look forward to serving you again in the future.